Support
Let us provide support with all of your banking needs. See below for resources and contact us for other questions.
Forms
Below are forms to help you with all of your banking needs.
Switch Kit
Direct Deposit Authorization
Automatic Withdrawal Authorization
Account Closure Authorization
FAQ
Take a look at our frequently asked questions. Can’t find what you’re looking for? Contact us with other questions.
Where can I find my routing number?
Your Kaua‘i FCU routing number is 321379915 and can be found on your checks.
How do I access Online Banking?
You will continue to go to www.kauaicreditunion.org to access our Online Banking platform.
How do I enroll in Online Banking?
Login ID:
The first time you login after the upgrade, you must click on the first-time user link and enroll. You will be prompted to create a new ‘User Name’ after you log in.
This User Name can consist of:
- Upper/lower case letters, Numbers
Spaces
The User Name can not consist of:
- Your Kaua‘i FCU account number
- Your first or last name
- Special characters such as:
- !, @, #, $
How do I reset my password for Online Banking?
If you forget your username or password, you can recover it by selecting ‘Forgot Password?’
To use the “Forgot Password” feature:
Click the ‘Forgot Password?’ link.
I forgot my Online Banking User Name
Call the credit union at (808) 245-2463 during normal business hours and we can help you.
How do I transfer money between accounts?
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How do I pay a bill?
We have a third party service called K-pay please follow the link
How do I download transaction?
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How do I update my personal information for my account?
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Is my Debit card free at any ATM?
Use your debit card fee free at any Kaua‘i FCU ATM or any ATM that has the co-op symbol.
Text: a Zip Code to 91989 to find nearby ATM
Call: Call 888-748-3266 to find a location by telephone
Who can join Kaua‘i Federal Credit Union?
Anyone can be eligible to join Kauaʻi FCU, but those with ties to the following organizations, either through work or other affiliation, are included in our field of membership.
System Upgrade FAQ
What is a core processing system?
The core processing system is the computer system that Kaua‘i FCU uses to maintain Members’ accounts and loans, and to process transactions.
How do I enroll in Online Banking?
Login ID:
The first time you login after the upgrade, you must click on the first-time user link and enroll. You will be prompted to create a new ‘User Name’ after you log in.
This User Name can consist of:
- Upper and lower case letters
- Numbers
- Spaces
The User Name can not consist of:
- Your Kaua‘i FCU account number
- Your first or last name
- Special characters such as: !, @, #, $
Why is Kaua‘i FCU upgrading the core processing system?
Our new core processing system will allow us to serve you more efficiently and enable us to offer you new products and services in the future.
Is my personal data safe during the upgrade?
Yes, your personal data and account information will be safe and secure, as always.
Are my funds still safe and secure?
Yes, your funds remain secure. All Kaua‘i FCU accounts will continue to be insured by the National Credit Union Administration (NCUA) Share Insurance Fund of at least $250,000 per account.
Calculators
Need help with financial planning or picking the right loan? Take a look at our calculators below to help you make the best decision for your unique needs.
Note: This calculator is provided only to give an estimate of your loan. Your payment schedule may vary. This calculator is based on an interest rate less than 10%. Talk to your loan representative for additional details.
